Aftermarket Services Field Service Coordinator II

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5 B in annual revenue, 8000 employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryo, Inc., is one of the world’s foremost suppliers of submerged motor liquefied gas pumps. We offer unmatched reliability, quality and safety.   As part of the Nikkiso Company global organization, our original technologies provide our customers with the confidence in knowing they are receiving the latest technology and the highest standards of engineering available.

We are located in North Las Vegas, Nevada and we offer a full range of submerged pumps for LNG, LPG, LN2, and many other liquefied gases.  With design, production and test facilities in both the United States and Japan, sales offices in Las Vegas, Houston, London and Tokyo, Nikkiso Cryo offers prompt and full support for all of our customers worldwide.  For more information please visit www.nikkisocryo.com.

Reporting to the AMS Manager, the AMS Field Service Coordinator must have a proven track record in field service activities and scheduling/planning management background.

• Develop workflow assignments for the Installation/Commissioning/Service team; assist with developing goal setting, training, and skill enhancement programs.
• Address customer inquiries, resolve issues, and proactively obtain customer feedback.
• Support Installation/Commissioning/Service teams in establishing and achievement of service goals.
• Deliver outstanding customer service through high quality work and personal integrity.
• Review Field Service Reports, time sheets, and receipts for accuracy.
• Prepare quotations for on-site support.
• Prepare and submit Summary of Charges for customer review. Negotiate disputes regarding billable vs. non-billable charges.
• Work closely with the Purchasing department to request POs and Accounting department to request invoicing to customers.
• Prepare or ensure there is a valid Export Compliance Verification Form associated to the Installation/Commissioning/Service mission.
• Maintain Installation/Commissioning/Service team schedule.
• Assist with researching visa requirements. Prepare travel arrangements if needed.
• Coordinate with EHS/HR teams as needed for mission preparation.
• Participate in AMS Handovers meeting with the Prime Project Management team.
• Must be deadline oriented, detail oriented, and able to manage multiple orders/site visits at once.
• Must be able to quickly switch focus when emergencies arise that require immediate attention.
• Establish future revenue opportunities by leveraging the service team’s expertise and product portfolio to provide additional services to customers.
• Reporting and forecasting of financial targets, utilization and other key performance indicators on a regular basis.

• Excellent written and verbal communication skills in English (Native or Advanced Level), including business and legal vocabulary. Japanese and/or any other languages is a plus.
• Bachelor/Master’s degree in Technical Sales, Mechanical Engineering, or related field experience is preferred. Equivalent experience will be reviewed.
• Five plus years of field service experience preferred.   
• Experience in bidding/proposal preparation and the ability to read and understand bid/proposal specifications, both from a technical and commercial perspective.
• The ability to read, understand, and apply schematics, blueprints, technical manuals, and ISO/OSHA regulations preferred.
• Strong research and troubleshooting ability.
• Quick learner and able to maintain excellent personal relationships with customers.
• Can work under pressure and tight deadlines projects.
• Excellent communication skills, both written and verbal; field report writing.
• Advanced working knowledge of Microsoft Office Suite including Word, Excel, Pivot Tables; Outlook, PowerPoint.
• Teams, Zoom or similar advanced knowledge preferred.
• Salesforce, Concur or similar advanced knowledge preferred.
• ERP familiar preferred.
• May require team or customer support outside of regular working hours should emergencies arise.

Environmental Safety Requirements:

• New Employee Safety Training is required by all newly hired employees, including Safety Awareness
• All safety related training is provided and tracked by the EH&S Technician
• Job specific training modules deemed necessary by employee’s Manager or Director will be required of all employees on an ongoing basis
• Employees are required to wear Nikkiso provided PPE as/when needed. PPEs include, face coverings, safety shoes, safety glasses, face shields, FR clothing, cryogenic gloves, cryogenic apron, cut resistant gloves, safety gloves, hearing protection, hard hats & dust masks. Failure to comply with Nikkiso Cryo safety requirements will result in disciplinary actions, up to and including termination

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Supervisory Responsibility:

This position does not have direct supervisory responsibilities but can serve as a coach and mentor for other positions in the department.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills and abilities required to perform the essential duties and responsibilities of the job, may be accepted.

In compliance with the Americans with Disabilities Act of 1990, the employer will provide reasonable accommodations to meet the work environmental and physical demands listed above.

Equal Opportunity Employer/Veterans/Disabled
Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.