Branch Manager - Las Vegas Branch

Branch Manager

Position Summary

The Branch Manager serves as the leader of a Lioher Center, responsible for overseeing showroom and warehouse operations, driving sales growth, and ensuring customer satisfaction. This role emphasizes leadership, commercial management, and industry expertise. The Manager will direct day-to-day operations, manage and develop a high-performing team, and ensure compliance with company standards and profitability goals.

Supervisory Responsibilities

• Train and develop qualified administrative and commercial staff
• Overseas daily workflow and sales operations.
• Conducts performance evaluations and recommends promotions or salary adjustments when appropriate.

Duties and Responsibilities

• Lead and motivate the branch team, fostering a culture of accountability, productivity, and customer focus.
• Implement commercial strategies and ensure adherence to company sales practices and CRM systems.
• Manage budgets, inventory, purchasing, and sales to maximize profitability.
• Ensure inventory accuracy through regular spot checks and audits.
• Oversee showroom presentation and product displays, highlighting cabinetry, decorative panels, wood products, and storage solutions aligned with market trends.
• Provide design consultation to clients, including layout planning, cabinetry selection, finishes, and hardware recommendations, ensuring functional and aesthetic results.
• Coordinate logistics.
• Maintain expert knowledge of cabinetry products and materials and finish effectively guiding customers and training staff.
• Maintain excellent customer service standards by addressing client needs and resolving issues promptly.
• Collaborate with contractors, architects, and designers to support project execution when required.
• Review and confirm daily sales reports, deposits, and compliance with financial procedures.
• Provide continuous coaching and feedback to team members, holding them accountable to performance standards.
• Identify process improvements and communicate feedback to senior management.
• Ensure the safety and operational readiness of the facility.
• Administer disciplinary actions and document performance issues when necessary.

Required Skills and Abilities

• Strong expertise in the cabinetry and wood industry, including but not limited to kitchens, bathrooms, closets, and panels.
• Demonstrated leadership and team management skills, with experience in hiring, training, and motivating staff.
• Proven commercial and sales expertise, with a track record of achieving revenue and profitability goals.
• Ability to interpret floor plans and product specifications.
• Familiarity with design tools such as 2020 Design is a plus but not the core requirement.
• Excellent communication, negotiation, and customer service skills.
• Proficiency in Microsoft Office Suite and CRM systems.
• Organized, detail-oriented, and able to manage multiple priorities under pressure.
• Bilingual fluency in English and Spanish highly preferred.

Education and Experience

• Bachelor’s degree in business administration or a related field preferred.
• Minimum of 3–5 years of experience in the cabinetry and wood industry required.
• Prior experience in sales leadership or branch management is highly preferred.

Physical Requirements

• Prolonged periods working at a desk and on a computer.
• Must be able to lift up to 15 pounds as needed.

Disclaimer This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.