Health Center Manager (North Las Vegas)

Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measuring indicators, and analyzing processes to improve clinic performance. Responsible for ensuring that underperformance of team members is formally addressed, with clear and documented performance improvement plans.

Implement and ensure compliance to all Risk Management and Quality Assurance practices as outlined by the Quality Assurance and Risk Management Program.

Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.

Ensure compliance to HIPAA and Agency confidentiality policies in dealing with patients and staff.

Develop and implement an annual center plan and budget. Review and monitor health center budget and monthly financial statements against operating budget for fluctuations in revenue, variable expenses and staffing ratios and adjusts actions in order to reach clinic specific metrics.

Responsible for financial management and compliance of PPMM financial policies for the health center. Accountable for daily reconciliation of deposits and logs, submitting invoices and expense reports, financials and account receivables and conducting audits as necessary.

Act as liaison between billing and health center, providing training necessary to team members and resolving clinic billing questions or problems. Including but not limited to all front office processes, NextGen system questions, and general cash handling, and training solicitation of client contributions. Responsible for the oversight  of daily charge entry and correction of billing charges and tasks in a timely manner to decrease time to reimbursement.

Supervise inventory, ordering, and control of all medication, supplies and equipment needed to deliver medical services. Responsible for ordering and accuracy of inventory for medical supplies, contraceptive supplies and office supplies for the health center. Assures appropriate inventory levels are maintained.

Collaborate and ensure successful communication with health center staff members regarding policy and protocols, staff development needs, and conduct quarterly and weekly team meetings in conjunction with clinical leadership. Including regular staff observations.

Must participate in task forces or committees in order to help create Agency strategic recommendations or decisions from an organizational perspective.

Conduct community outreach, networking and education as well as internal and external marketing in order to attract and retain patient s and to establish PPMM as a long-term referral source.

Collaborate with HR, and Services training team to verify all employees, volunteers, contractors and students assisting or providing services have appropriate documentation and training completed prior to providing services.

Hire for all center programs and services, retain, terminate (if necessary), and evaluate all staff in cooperation with the Human Resources Department. Ability to embrace, manage diversity and build and maintain successful teams.

Monitors and ensures compliance with PPMM medical protocols and administrative procedures, HIPAA, DHS, CLIA, OSHA, environmental health, Title X, FPACT, Medi-cal and state pharmacy regulations.  Submit audit data; ensure center meets agency all QA requirements.