Homeless Services Coordinator

Location: The Salvation Army – Owens Campus

Supervisor: Director of Social Services

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Bachelor’s Degree in social Work, Sociology, Psychology or a related field required. Master’s in Social Work Preferred.
• A combination of 4-years’ experience in Social Services, Welfare Administration or non-profit Administration including staff management, or another related field.
• Multi-tasking, self-starter, with demonstrated initiative and drive requiring little or no supervision
• Minimum 3 years of security experience and supervision of subordinate staff members.
• Excellent knowledge of and ability to use current Microsoft software computer programs, including Word, Excel, PowerPoint, HMIS, Adobe Acrobat, Publisher, e-mail, and the internet.
• Excellent detail, organization and file management skills.
• Ability to lead a team of employees and work in a team setting with other professionals.
• Ability to work with people of diverse backgrounds and circumstances.
• Knowledge of implementing work place safety training programs for staff and clients.
• Must have excellent interpersonal, telephone, and communication skills, both oral and written.
• Graduate of a certified Security Training Program, or one year of training and experience in the security field preferred.
• Prior training and experience in crowd management and/or conflict mediation resolution.
• Must be articulate, even-tempered and have keen observation skills.
• Must be physically fit to walk a 5-acre campus on a 12% grade.
• An understanding, respect, and acceptance of the philosophy and mission of The Salvation Army
• Demonstrated ability to command respect and promote adherence to policy and core vision of Integrity, Unity & Excellence
• Demonstrated ability to work in partnership with other community and granting agencies.
• Must possess a valid Nevada Driver’s license and pass a motor vehicle record check.
• Must successfully pass a criminal background check.

RESPONSIBILITIES

Program Services

• Supervise and oversee the Day Shelter, Night Shelter, Men & Women’s Hostel, Desk & Security Personnel to ensure guest program compliance and continuity of services.
• Supervise and oversee MORE Teams Outreach case managers.
• Oversee the implementation of programs and ensure coordination with community partners is continually updated.
• Monitor specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and accurate flow of information.
• Facilitate the procurement of new Insurance clients and manage up to 100 insurance beds.
• Represent The Salvation Army at local meetings and consortiums.
• Supervise the production of reports, statistics, and monthly allocations to all programs to insure compliance with contractual obligations including HMIS and monthly TSA Advisory board reports.
• Partner with other Agencies and Organizations to provide services and continuum of client/ guest care.
• Responsible for overseeing and working all grants pertaining to different programs.

Leadership/Supervisory:

• Responsible for the supervision, training and evaluation of all subordinate employees
• Facilitate staff meetings for all subordinate employees: assist employees in resolving operational problems and respond to questions: ensure all employees maintain awareness and compliance of program policies and procedures.
• Create and maintain employee work assignments and work schedules
• Implement and enforce all policies as established by The Salvation Army
• Develop and maintain files related to programs, properties, and general matters, according to TSA guidelines. Maintain accurate and current client case files on computer using The Salvation Army Social Services software and HMIS.

Security:

• Supervise and oversee security functions ensuring a safe and drug free environment for all residents, clients/guests, and personnel.
• Patrol property, including Owens Avenue ramps, parking areas and driveways to ensure transient homeless and client guests are not in restricted areas or sites prohibited by program policies and to prevent co-mingling of residential and client guest populations.
• Develop and maintain positive relations with homeless clients/guests, residential clients, staff and local authorities.
• Maintain a written journal (log); documenting routine inspections and times, activities, property conditions and infractions of policy.
• Record and file accident and injury reports with program administrators in a timely manner.
• Handle the day to day security operations including office logs and incident reports ensuring proper & timely filing and distribution.

Emergency Shelter/ Lodge:

• Authorize purchases.
• Collect and safely deposit rental fees.
• Generate tenant manifest and vacancy status reports.
• Interview, screen and approve all prospective shelter clients/guests.
• Responsible for issuing and enforcing eviction procedures and file appropriate legal forms with authorities when necessary.
• Maintain compliance with all State, Federal and local ordinances regarding permits, codes, etc.

Financial:

• Work with the Grant Writer to initiate and prepare existing as well as new grant proposals.
• Gather and generate statistical reports to track grant compliance and report back to grantors.
• Review, monitor and report monthly statistics representing department services; ensures the accuracy and completeness of the same.
• Submit, manage and coordinate the budget for the Family Services Department in cooperation with the Director of Social services and Director of Business.
• Monitor monthly income and expenses, making adjustments as needed to ensure the department remains within budget.
• Manage a budget of one million dollars
• Other related duties as assigned.

This position has access to confidential and private information. It is essential that confidentiality and privacy be observed.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to focus. The employee must have the ability to operate a telephone, desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.