Program Manager - VA Contract

Location: The Salvation Army-Owens Campus

Status: Fulltime

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

The Salvation Army in Las Vegas is looking to fill a Program Manager position at our Owens Campus location. The successful candidate for this position will demonstrate a positive attitude, with the ability to communicate & work with people of diverse backgrounds & circumstances. This position is benefit eligible and comes with vacation, sick, health, vision, life insurance, and more.

The Program Manager for the Health Care for Homeless Veterans Program (HCHV CRS) reports directly to the Veterans Services Coordinator and is responsible for the coordination and comprehensive services delivered to veterans by The Salvation Army Veteran Services.

RESPONSIBILITIES:

• Supervise VA Contract Program staff and oversee day-to-day operations.
• Facilitate VA Contract case conference and staff meetings.
• Conduct intake and discharge file reviews.
• Assist Veteran Services Coordinator with facilitation of staff trainings.
• Ensure logs, census, and VA reports are accurate and timely.
• Accompany Housing Case Manager while conducting home visits when needed.
• Provide direct case management services to homeless veterans in 63 VA Contract beds.
• Screen veterans’ eligibility for the program and facilitate the intake process.
• Coordinate care with VA personnel and others on behalf of participants for eligibility documentation, mental and physical health services.
• Assist veterans to identify mainstream needs and facilitate the process with appropriate service providers to meet those needs.
• Learn and maintain knowledge of community employment agencies and procedures, along with modifications to those procedures.
• Maintain, record, and report progression of veterans and their families through program participation.
• Perform interventions and crisis-oriented counseling.
• Conduct outreach activities, including visits to facilities such as shelters, treatment programs, soup kitchens and other locations where homeless and at-risk families may congregate.
• Maintain client databases and referrals for services and generate reports.
• Complete accurate and timely data entry into the HMIS system.
• Always maintain participant confidentiality.
• Attend all scheduled team meetings and trainings.
• Prepare shift schedule for Veteran Care Technicians.
• Approve staff timecards and time off requests.
• Complete staff 90-day and Annual evaluations.

QUALIFICATIONS

• Bachelor’s degree in a Human Services related discipline plus three years relevant experience.
• Experience may substitute for education on a 2:1 ratio.
• Minimum seven years of related employment experience may be substituted for degree requirements.
• CADC or LSW preferred.
• Demonstrate a positive attitude, with ability to communicate & work with people of diverse backgrounds & circumstances.
• Able to maintain a non-judgmental attitude, professional approach and boundaries with clients.
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention & conflict resolution skills.
• Ability to assess at risk participants and situations.
• Ability to maintain strict confidentiality.
• Successful background clearance
• Experience working with homeless and/or at-risk veterans preferred.
• Proficiency in Microsoft Office Software (Word, Excel, etc.)
• Must have a valid NV Driver License, clean driving record, and own registered and insured vehicle.
• Veteran status preferred.

PHYSICAL REQUIREMENTS

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to focus. The employee must have the ability to operate a telephone, desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.