Senior Supply Chain Manager

Essential Functions

· Order Management: Interact with customers to process incoming orders, promptly acknowledging each order to ensure a positive experience. Manage all re-orders placed with factories

· Support logistics team by connecting factories with customer forwarder details prior to order handover

· Record Maintenance: Maintain accurate records of company accounts and order information in SAP

· Daily Reporting: Check and respond to daily production reports from factories, addressing any issues that may arise, and update dates in the internal SAP system if needed

· Open Order Reporting: Regularly maintain and update the open order report. Review it daily with the factory, weekly with the company, and customers to track order status and ensure timely delivery. Leading open order report calls with clients

· Confirm any changes, such as QTY changes, tariff changes, and date changes, to the purchasing team so that the order can be updated before invoicing

· Accounts Reconciliation: Coordinate with the accounts receivable team to resolve any discrepancies related to payments received from customers, ensuring accurate financial reporting

· Coordinate the timely handover of the packing list and invoice the logistics team for reorders so that orders can be invoiced at the appropriate time.

· Share customer-facing packing list and invoice for all reorders

Job Skills & Requirements

· Education: Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; relevant certifications (e.g., APICS, CSCP) are a plus.

· Experience: 8+ years of experience in supply chain management or customer service roles

· Technical Proficiency: Strong proficiency in SAP for supply chain management, with in-depth knowledge of order management, purchasing, and logistics processes.

· Analytical Skills: Exceptional analytical and problem-solving abilities, with a focus on data-driven decision-making and process optimization.

· Communication Skills: Excellent verbal and written communication skills, capable of effectively interacting with customers, suppliers, and internal stakeholders.

· Detail-Oriented: Highly detail-oriented with strong organizational skills to manage multiple tasks and maintain accurate records.

· Interpersonal Skills: Strong interpersonal skills with a focus on building positive relationships with customers and internal teams.

· Customer Service Orientation: A commitment to delivering high-quality customer service, ensuring customer needs are met promptly and effectively.

· Time Management: Strong time management skills with the ability to prioritize tasks effectively in a fast-paced environment.