It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
POSITION OVERVIEW
We are seeking a passionate Assistant General Manager who excels in gaming, customer service, and operational management. This role is pivotal in ensuring the smooth daily operations of our establishment, enhancing customer satisfaction, and fostering a vibrant gaming community.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
- Oversee daily operations and ensure smooth functioning of the establishment.
- Assist the General Manager in hiring, training, scheduling, and managing the staff to ensure excellent customer service.
- Maintain a high level of customer satisfaction by resolving customer complaints and concerns in a timely and efficient manner.
- Ensure that the tavern is in compliance with all state and local regulations, as well as company policies and procedures.
- Manage inventory and ordering of supplies, including gaming equipment, food, and beverages.
- Work with the General Manager to create and execute marketing strategies that attract new customers and retain existing ones.
- Help organize and promote events, tournaments, and other activities that appeal to our gaming community.
- Monitor financial performance, create reports, and make recommendations to improve revenue and profitability.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum of 2 years of experience in a similar role, preferably in the gaming or hospitality industry.
- Strong leadership skills and the ability to manage a team effectively.
- Excellent communication and customer service skills.
- Knowledge of gaming and the ability to engage with gamers and enthusiasts.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Bachelor's degree in Business Administration, Hospitality, or a related field is a plus.
- Must be 21 years or older.
CERTIFICATES, LICENSES, REGISTRATIONS
- Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
- Must be able to obtain a Non- Gaming card
- Must obtain Serve Safe Manager Card
- Valid Alcohol Awareness Card
- Valid Health Card
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The role involves handling sensitive and confidential information, requiring a high level of integrity and discretion.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Standing and walking for extended periods
- Ability to lift and carry items such as boxes or equipment (typically up to 25–50 lbs)
- Ability to sit for prolonged periods at a desk and work on a computer
- The ability to stand, stoop, lift, wipe, reach and type without assistance from others
- Assisting with service during peak times, which may include bussing tables, running food, or supporting kitchen staff
- Physical stamina to endure long shifts, often including nights, weekends, and holidays
- Manual dexterity for handling equipment, POS systems, or light maintenance tasks
- Clear verbal communication with guests, staff, and vendors in a fast-paced environment
- Ability to multitask between operational, administrative, and guest-facing responsibilities
- Mobility to move quickly and efficiently between front-of-house and back-of-house areas
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!