Charter Sales Specialist

 AirSmart is searching for a dynamic, goal-oriented individual responsible for prospecting and closing new business, focused on Aircraft Charter Sales. This position is responsible for delivering an exceptional client experience as the main point of contact for all client interactions and liaison between both internal and ultra-high-net-worth clients.  You must demonstrate the ability to understand client needs and provide solutions through product knowledge and problem-solving to achieve the sales and client retention goals.  This career is for the individual who thrives in an environment with countless changes, a no-detail-is-too-small mentality and executes with flawless accuracy throughout the entire sales and service delivery cycle.  Daily activities include handling inbound leads, receiving trip itineraries from clients, reviewing quotes with clients, entering trip details (i.e. departure/arrival times, passenger information, ground transportation and catering requests), and handling account information and billing inquiries.

AirSmart provides a dynamic aviation experience emphasizing safety, proficiency and professionalism. Our culture and core values have been the driving force in earning our client’s trust by providing transparency and honesty in a family atmosphere. Outstanding customer service, along with state-of-the-art equipment, is the hallmark of our business. AirSmart offers a great pay/benefit package with industry competitive compensation, medical/dental/vision healthcare benefits, retirement(401K) paid time off and vertical growth within the company.

"Making Wise decisions, working together with Integrity prioritizing Safety and Service striving for Excellence in everything we do".

Essential Duties and Responsibilities:

80% – Quote Generation/ Inside Sales/Guest Experience/Aircraft Sourcing

Promptly determine relevant quoting opportunities from inbound inquiries via the phone, email, web, and referrals. Generate accurate quotes and provide the highest-level sales support to the private aviation community.  Works inbound quote requests from start to close, with regular follow-up to ensure a high close rate. Responsible for individual and/or team metrics to include revenue and profit goals.  When applicable, source solutions from industry partners and execute contracts as required.  Facilitate necessary trip details to ensure first-class service is delivered.  Demonstrates ability to effectively prioritize tasks and generate relevant quote requests to achieve sales goals.  Proactive selling and data mining are required to reach growth targets.  Speaks with credibility in positive or negative situations; listens and gets clarification; responds well to questions with constant quote changes.  May be required to assist with additional projects or tasks as needed.

Complete, develop, and improve existing processes through detailed flight confirmation checklists prior to coordination. Responsible for helping promote the AirSmart brand, and must demonstrate awareness and actively portray AirSmart's core values through every communication (i.e. email, phone, meetings) as you are directly in contact with the  AirSmart client.  Client meet & greets are required at departure/arrivals when justified.

10% – Marketing

Create and send regular marketing emails with fleet availability, transient aircraft and new aircraft.

Contact brokers and operators directly via phone/email to build awareness of fleet sales initiatives. Maintain and update charter marketing websites such as Avinode, and  with the latest information to drive sales goals.  

10% – Events/Research/Reporting

May attend a limited number of industry trade show events related to charter sales. Provide regular reports on sales numbers, fleet information and client feedback. Meet with charter brokers and aircraft operators to build a relationship and strong awareness of needs.  Off-site visits with buyers and end users will be required.

Position Requirements

Required or Preferred Qualifications:

• Bachelor’s Degree in Communication, Sales, Marketing, Hospitality or Business Management preferred.

Relevant experience may be substituted at the company’s sole discretion.

• A background in sales or client service/concierge/hospitality is required.
• Must be a self-starter and service minded.
• Charter/Compliance software experience a plus, not required.
• Demonstrates excellent verbal and written communication skills and ability to present numerical data effectively.
• Must be knowledgeable in Microsoft Office (Word, Excel, PowerPoint). Excellent typing skills are also required.
• Teamwork and the ability to jump in and help others or other departments is a must.
• Must demonstrate good judgement, consistent with the position and corporate culture.
• Must be willing to work nights, weekends and holidays.

This is a position that requires flexibility to meet the demands of business.