Front of House Manager

A Front of House Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative, understand the importance of details and work with a sense of urgency at all times.

Our Front of House Managers are responsible for leading shifts according to the business goals, supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Front of House Manager's two main areas of focus are leading the shift to the expected operational excellence standards and coaching/developing team members. Front of House Managers lead by example at all times and set the tone that the team will follow. 

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Manager Responsibilities:

• Leading operationally in day-to-day activities in high-volume, fast-paced restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for the team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• Servant Leader at all times
• Ensures that our guests receive delicious food, served in a reasonable amount of time by friendly team members in an incredibly clean restaurant.

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required, but is preferred.
• Understands the importance of executing operational excellence from a guest experience perspective and a business results perspective. 

Chick-fil-A Personal Grooming and Appearance Standards:

• Piercings are allowed but limited to ears with simple studs, a single nostril with a simple stud. No other facial piercings are allowed
• Fingernails must meet health department requirements and not extend past fingertips. No false fingernails allowed.
• Tattoos must not be visible on face or neck.
• Natural hair coloring is acceptable. Dying hair in natural colors is allowed. Dying hair in unnatural hues is not allowed.
• Facial hair- Short neatly groomed facial hair with defined cheek and necklines.

We ask you to:

• Have the ability to communicate effectively in English
• Be at least 16 years of age
• If hired, must obtain a Southern Nevada Food Handler Safety Training Card within 2 weeks of being hired.