IT Support Specialist II

Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA).  Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site’s Cold War legacy.  Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.  In this environment, the best ideas need to be voiced and every opinion matters.  As such, MSTS places great value on Diversity, Equity, and Inclusion and is committed to a diverse and equitable workforce, with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, and perspectives.

• MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.  
• MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.

The IT Help Desk is seeking an IT Support Specialist II to provide Tier 2 support for the NNSS, including investigating elevated issues and supporting MacOS.

Key Responsibilities

• Provide support for hardware, software, or network installation, which may include: 
• Installing and upgrading hardware and software. 
• Disassembling equipment for relocation. 
• Serving as a single point of contact for clients to report equipment and software malfunctions.
• Performing client call backs. 
• Conducting customer satisfaction surveys. 
• Analyzing and resolving problems. 
• Assisting users in running management applications and systems. 
• Monitoring the operation of computer hardware or software. 
• Developing or modifying processes and procedures to solve complex operating system problems.
• Diagnosing of Printer related issues.
• Computer imaging (SCCM experience preferred).
• Tier 2 support: Assist Tier I personnel in solving technical problems and investigates elevated issues by confirming the validity of the problem and seeks known solutions for more complex issues.
• Specialty support may be required of Active Directory (AD), AD Group Policy Objects, Windows 10, Mac Operating Systems, Microsoft Office Suite, advanced support and setup of Microsoft Outlook.
• Vendor communication.
• Perform other duties assigned by Management.

Due to the nature of our work, US Citizenship is required for all positions.

• Associate degree in MIS, Computer Science, or equivalent training and experience, with at least one year of related experience.
• MacOS experience preferred. 
• Ensure to exhibit strong end-to-end troubleshooting skills for system, network, and applications.
• Advanced computer skills with Windows Operations Systems, Active Directory, and with software applications such as MS Office (Word, Excel, Access, and PowerPoint) and MS Outlook.      
• Experience installing hardware and software for personal computing needs.
• Must possess excellent customer service skills.
• Ability to interface with all levels of personnel in a professional, effective manner.
• Good oral and written communication skills. Ability to multi-task and maintain organization in a fast-paced, changing environment.
• The primary work location will be at the Losee Road facility in North Las Vegas, Nevada.
• Work schedule will be 4/10s Monday through Thursday (subject to change).
• Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
• Must possess a valid driver’s license.

Ability to obtain a HSPD-12 Personal Identity Verification credential under the Department of Energy Order 206.2, ‘Identity, Credential, and Access Management,’ and Supplemental Directive NNSA SD 206.2, ‘Implementation of Personal Identity Verification for Uncleared Contractors.’

MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.

Hourly pay range for this position is: $22.14 - $33.21.

Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.