POSITION SUMMARY: |
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Supports the customer service division and ensures order accuracy and coordinates the delivery of products to the customers of Brady Linen Services, LLC |
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MAJOR JOB RESPONSIBILITIES: |
- Assist Management in day-to-day operations regarding order management
- Responsible for the coordination of delivery drivers to ensure timely delivery of orders
- Manage Order Fillers and Drivers; issuing disciplines if needed
- Inform mechanics of issues reported by drivers with trucks to coordinate repairs
- Provide excellent customer service to our customers
- Receive deliveries and ensure necessary party has packages
- Answer phone and respond back to callers in a timely manner
- Assist with order changes and ensure correct delivery of product
- Assist with scheduling, pulling, loading, and unloading of product
- Organizes, plans, and prioritizes work
- Retrieve/reply to all emails as needed
- Uses critical thinking skills an enhance the deliveries of product to customers
- Assess the schedules of the drivers to optimize the route and meet customer and plant needs
- Uses knowledge skills and abilities to quickly solve problems
- Be detail oriented and able to meet strict deadlines
- Coordinates with plant management to resolve customer’s issues and needs
- All other duties assigned to meet company goals
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EEO/AA STATEMENT |
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PureStar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. |
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QUALIFICATIONS AND MINIMUM REQUIREMENTS: |
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- At least 1 year of expellant customer service skills
- Must be able to read, write and speak English fluently
- Forklift and pallet Jack certified
- Flexible schedule including days/nights, weekends, and holidays
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COMPUTER / TECHNICAL SKILLS / JOB SPECIFIC SKILLS: |
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- Knowledge of order management system (Linen Master)
- Intermediate Microsoft Office skills including Outlook, Word, and Excel
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WORK HOURS: |
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This is an exempt position, and this job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
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PHYSICAL/MENTAL REQUIREMENTS: |
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- Assigned duties are accomplished primarily in an office/production setting. Must be able to maneuver around an office/production setting, work at a desk/workstation and respond to written and oral cues.
- Must have the manual dexterity to operate a computer and other necessary office/production equipment.
- Must be able to sit for extended periods of time.
- May be required to bend, reach, and lift to 25 lbs.
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SAFETY |
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All employees are responsible for their personal safety and safety of others. Therefore, all employees must:
- Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
- Follow all lawful employer safety and health rules.
- Wear and / or use Personal Protective Equipment, when and how instructed.
- Report hazardous conditions to management.
- Report any job-related injury or illness to management and seek treatment promptly.
- Other duties as requested.
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WORK CONDITIONS |
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Office environment/desk job: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |
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